How AJIO seller portal access is issued
AJIO operates a curated marketplace. Brands are onboarded by a category team, agree commercial terms, and are then issued vendor portal credentials against a registered business email. Because access follows onboarding, the first step for anyone who cannot log in is confirming that onboarding was actually completed and a user ID was created.
Depending on the commercial model your brand signed, you may be set up on a marketplace (seller-of-record) flow or a wholesale/outright purchase-order flow. The modules visible in your panel differ between the two, which is why two brands can see different menus.
- Complete brand onboarding with the AJIO category team (brand deck, catalogue sample, GSTIN, bank and legal documents).
- Receive the vendor portal invitation on the registered business email.
- Set your password from the invitation link before it expires.
- Log in with the registered email ID and complete OTP verification if prompted.
- Add secondary users for catalogue, operations and finance roles once the primary user is active.
Common AJIO vendor login errors and what causes them
| Symptom | Most likely cause | Fix |
|---|---|---|
| Invalid credentials | Personal email used instead of the registered business email | Log in with the exact email that received the onboarding invite |
| Invitation link expired | Password not set within the validity window | Ask your category manager or vendor support to resend the invite |
| Account inactive | User deactivated after long inactivity or team exit | Request reactivation, or have the primary user recreate the sub-user |
| OTP not received | Outdated registered mobile, or mail filtered to spam | Check spam, then update contact details in the vendor profile |
| Login works but no menus | Role permissions not assigned to the sub-user | Primary user assigns catalogue/orders/finance roles |
| Session drops repeatedly | Multiple parallel sessions or browser extensions blocking cookies | Use one session in a clean browser profile |
What each module of the AJIO vendor panel does
- Catalogue — style creation, attributes, size charts, imagery status and approval/rejection reasons.
- Purchase orders — POs raised by AJIO with quantities, delivery windows and acknowledgement status.
- Inbound / ASN — appointment booking, packing lists and barcode-labelled carton details.
- Orders & returns — dispatch status, RTO/returns visibility and quality-check rejections.
- Payments — invoice status, deductions, debit notes and settlement schedules.
- Reports — sell-through, inventory ageing, returns rate and style-level performance.
Why AJIO catalogue and inbound submissions get rejected
- Imagery not matching AJIO's fashion shoot guidelines (background, crop, model or ghost-mannequin rules).
- Incomplete mandatory attributes for the category, especially fabric, fit, occasion and care.
- Size chart missing or inconsistent with the actual garment measurements.
- MRP and label mismatch with legal metrology requirements.
- Barcode or carton labels unreadable at the warehouse, causing inbound rejection.
- Appointment quantities not matching the ASN, which delays receiving.
How to get AJIO vendor support that actually resolves things
- Identify whether the issue is access (login/user), catalogue (style approval), operations (PO/inbound) or finance (payments) — each routes differently.
- Raise it with your assigned category or vendor manager with the exact style/PO/invoice IDs.
- Attach screenshots including the error text and timestamp.
- Escalate through the vendor support mailbox referenced in your onboarding pack if unanswered.
- Keep a single running thread per issue so history stays intact.