Cancellation Policy

1. Service Cancellation

At SW Cybernetics, we understand that business needs may change. If you wish to cancel any of our e-commerce management services, please review the following terms:

• Written notice of cancellation must be provided at least 30 days prior to the intended cancellation date.
• Cancellation requests should be sent to contact@swcybernetics.in.
• All outstanding invoices must be settled before the cancellation is processed.

2. Cancellation Fees

Depending on the timing of your cancellation, the following fees may apply:

• 30+ days notice: No cancellation fee
• 15-29 days notice: 25% of remaining contract value
• Less than 15 days notice: 50% of remaining contract value

3. Project-Based Services

For one-time project-based services (e.g., marketplace onboarding, brand store setup):

• Cancellation before project commencement: Full refund minus processing fees (5%)
• Cancellation after work has begun: Prorated charges based on work completed
• Cancellation after milestone delivery: No refund for completed milestones

4. Data and Account Handover

Upon cancellation, we will:

• Transfer all account credentials and access back to you within 7 business days
• Provide documentation of all work completed
• Assist with transition to new management if requested (additional charges may apply)

5. Contact Us

For cancellation requests or questions about this policy, please contact us:

Email: contact@swcybernetics.in
Phone: +91 93544 59066
Address: D-34, Sector-11, Noida, Uttar Pradesh, 201301