Refund Policy

1. Refund Eligibility

SW Cybernetics is committed to delivering quality e-commerce management services. Refunds may be considered under the following circumstances:

• Service not delivered as per the agreed scope of work
• Technical issues on our end that prevent service delivery
• Duplicate payments made in error
• Service cancellation before work commencement

2. Non-Refundable Items

The following are not eligible for refunds:

• Setup fees and onboarding charges once work has begun
• Third-party costs (marketplace fees, advertising spend, etc.)
• Services already rendered and accepted
• Consulting and strategy sessions once completed

3. Refund Process

To request a refund:

1. Submit a written refund request to contact@swcybernetics.in
2. Include your invoice number, service details, and reason for the refund request
3. Our team will review your request within 5 business days
4. If approved, refunds will be processed within 10-15 business days

4. Refund Methods

Approved refunds will be processed through:

• Original payment method (bank transfer, UPI, etc.)
• Credit note for future services (optional)

5. Partial Refunds

In cases where services have been partially delivered, partial refunds may be issued based on:

• Percentage of work completed
• Resources and time invested
• Third-party costs already incurred

6. Contact Us

For refund inquiries, please reach out to us:

Email: contact@swcybernetics.in
Phone: +91 93544 59066
Address: D-34, Sector-11, Noida, Uttar Pradesh, 201301