Terms & Conditions

1. Definitions

• "Client" refers to any individual or business entity that engages our services.
• "Services" refers to e-commerce management, marketplace onboarding, catalog management, advertising, and all related services we provide.
• "Marketplace" refers to any online platform including but not limited to Amazon, Flipkart, Myntra, Meesho, and other platforms we manage on your behalf.
• "Agreement" refers to the service contract, proposal, or engagement letter signed between the Client and SellWithChandresh.

2. Services Provided

SellWithChandresh offers comprehensive e-commerce management services including:

• Marketplace account setup and onboarding
• Product catalog creation and optimization
• Inventory and order management
• Advertising and promotional campaign management
• Pricing strategy and competitor analysis
• Customer review and feedback management
• Return and refund handling
• Performance analytics and reporting
• Cross-border e-commerce facilitation

The specific scope of services will be detailed in the individual Agreement between the Client and SellWithChandresh.

3. Client Responsibilities

As a Client, you agree to:

• Provide accurate and complete information about your business and products
• Ensure all products listed comply with applicable laws and marketplace policies
• Maintain adequate inventory levels as communicated
• Respond to queries and requests within reasonable timeframes
• Pay all fees and charges as per the agreed payment terms
• Provide necessary access credentials and authorizations for marketplace accounts
• Comply with all applicable laws, regulations, and marketplace terms of service
• Not engage in any fraudulent, misleading, or illegal activities

4. Account Access and Security

To provide our services, you may need to grant us access to your marketplace seller accounts. By doing so, you acknowledge and agree that:

• You are authorized to grant such access
• We will use this access solely for the purpose of providing agreed services
• You remain responsible for maintaining the security of your account credentials
• You will notify us immediately of any unauthorized access or security breaches
• We are not liable for any losses resulting from your failure to maintain account security

5. Fees and Payment Terms

• Service fees will be outlined in your individual Agreement
• Payment is due as per the terms specified in the Agreement (typically monthly in advance)
• Late payments may incur interest at 1.5% per month or the maximum rate permitted by law
• We reserve the right to suspend services for overdue payments exceeding 15 days
• All fees are exclusive of applicable taxes unless otherwise stated
• Performance-based fees (if applicable) will be calculated as per the agreed formula

6. Intellectual Property

• All content, methodologies, and tools developed by SellWithChandresh remain our intellectual property
• Product content created for your listings remains your property upon full payment
• You grant us a license to use your brand assets solely for providing our services
• We may use anonymized case studies and performance metrics for marketing purposes
• Neither party may use the other's trademarks without prior written consent

7. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary information shared during the engagement. This includes but is not limited to:

• Business strategies and pricing information
• Customer data and sales analytics
• Marketing plans and promotional strategies
• Account credentials and access information
• Any information marked as confidential

This obligation survives the termination of our engagement for a period of 3 years.

8. Limitation of Liability

• Our liability is limited to the fees paid for services in the 3 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for marketplace policy changes or account suspensions beyond our control
• We do not guarantee specific sales results or performance metrics
• We are not liable for third-party actions, including marketplace decisions

9. Indemnification

You agree to indemnify and hold harmless SellWithChandresh, its officers, employees, and agents from any claims, damages, or expenses arising from:

• Your violation of these Terms or any applicable laws
• Your products or business practices
• Any intellectual property infringement claims related to your products
• Your breach of marketplace terms of service

10. Term and Termination

• The initial term will be specified in your Agreement (typically 6 or 12 months)
• Either party may terminate with 30 days written notice after the initial term
• We may terminate immediately for material breach or non-payment
• Upon termination, all outstanding fees become immediately due
• We will provide reasonable transition assistance for account handover
• Confidentiality and indemnification obligations survive termination

11. Dispute Resolution

• Any disputes will first be attempted to be resolved through good-faith negotiation
• If unresolved within 30 days, disputes will be submitted to mediation
• If mediation fails, disputes will be resolved through binding arbitration
• All proceedings will be conducted in English in New Delhi, India
• The prevailing party will be entitled to recover reasonable legal fees

12. Governing Law

These Terms are governed by the laws of India. Any legal proceedings will be conducted in the courts of New Delhi, India, which will have exclusive jurisdiction.

13. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified Terms. We will notify existing clients of material changes via email.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, together with your individual service Agreement, constitute the entire agreement between you and SellWithChandresh regarding our services and supersede all prior agreements and understandings.

16. Contact Information

For questions about these Terms, please contact us: